Terms & Conditions

 Please read the terms and conditions carefully. When you make a booking with Jill and Simon Elliott (The Owners), you enter into a legal contract, which binds you and us in various ways. Your payment is taken as the acceptance of our terms and conditions. Please note that the client (lead name on the booking) accepts the terms and conditions on behalf of all members of the party, and it is their responsibility to make all members of the party aware of the terms and conditions. 

1. Booking Payments 

1.1 What You Pay 

The rents quoted on the website are per week or per 3, 4 or 5 night short break irrespective of the number of people occupying the property up to a maximum of 8. It is important that this number is not exceeded. There will be a Security Deposit (see Paragraph 2 below) and a heating supplement for the periods as quoted on the website. 

Short breaks are available out of high season at 80% of weekly tariff for 4 nights or less. Please contact the Owners for availability. 

The Owners reserve the right to pass on any costs or bank charges incurred if payment is made in a foreign currency, by cheque not drawn on a UK bank account, or any other method not normally accepted by the Owners, or if a cheque has to be re-presented. 

1.2 How to Pay 

When you have made your telephone or email reservation, we will send you a Booking Form to complete. Please return it to us with your remittance within 4 working days of receipt of the Booking Form and Booking Information, which will be sent by first class post. If the payment is not received within this time we cannot guarantee that the reservation will be accepted (especially for peak season). 

If you are booking your holiday more than 6 weeks in advance you need only send a deposit which will be 25% of the full rent payable per booking. 

The balance of your holiday is due 6 weeks before your start date. 

If you are booking within 6 weeks of your holiday, you will need to send the full payment which includes the rent together with the heating supplement (if applicable) and the Security Deposit. 

We will confirm your booking by post as soon as possible within 14 days and shall invoice you for the balance, which is due 6 weeks before your holiday. 

Cheques should be payable to Mrs J. C. Elliott and sent to 2 Rhuddlan Court, Hendredenny, Caerphilly CF83 2UQ. 

We cannot accept cheques in payment for bookings made within 2 weeks of your holiday. In the event of a late booking, payment should be made by Banker’s Draft or cash sent Registered Post. 

1.3 Right to Refuse

The Owners reserve the right to refuse to accept a booking and, in this event, all fees paid will be immediately refunded. Bookings are normally accepted for family groups and/or couples only not groups of young people or all male or female parties. 

1.4

Once the booking is received and accepted by the Owners, the client is liable for payment of the rent plus any additional charges 6 weeks before the start of the holiday. Non-payment by the due date will be treated as a cancellation and the Owners may re-let the property without reference to the client who remains liable for payment of the full amount. Credit will be given for rents received as a result of re-letting less the Owner’s expenses. 

1.5

Acceptance of a booking by the Owners confers upon the client the right to occupy the property for a holiday within the meaning of Paragraph 9 of Schedule 1 of the Housing Act 1988. Sanderling, South Street, Dale, Haverfordwest. 

1.6

Under no circumstances may people other than those specified on the Booking Form occupy the property. The client agrees to take good care of the property and ensure its security and will leave it, the furniture and equipment in the same condition as found. The client will be responsible for the full cost of any damages or breakages and exceptional cleaning and this liability is not limited to the amount of the Security Deposit held by the Owners. The client will leave the property in a clean and tidy condition prior to vacating the property. 

2. Cautionary security/breakages Deposit 

To cover the eventuality of accidents that may result in any losses, damage to the property and additional cleaning charges, if the property is left in an unsatisfactory condition, we ask for a cautionary security/breakages deposit of £100.00 which is payable along with the balance of the payment for the booking. It will be refunded once the accommodation has been cleaned and the inventory checked and usually within one week of departure date. 

3. Booking Cancellation 

3.1

In the event of a cancellation the client will immediately advise the Owners. The Owners will use their best endeavors to re-let. If the Owners are able to re-let the property they will return the deposit less any expenses they might incur for advertising, etc. If the client cancels the booking more than 6 weeks before the start date and if the property cannot be re-let, the deposit will be forfeited. 

If the client cancels the booking less than 6 weeks before start date the client and if the property cannot be re-let, the client will not be entitled to any refund of the rent together with the heating supplement (if applicable) and the Security Deposit. 

Once a holiday has commenced no refunds will be due, therefore if the client needs to cut short the holiday after it has commenced, the Owners regret that we are unable to refund any monies paid. 

3.2

If, for any reason, beyond the Owner’s control the property is not available on the date booked all rent and charges paid in advance by the client will be refunded in full. . The Owners regret they cannot offer the client any compensation or meet any expenses or additional costs incurred due to the cancellation. 

4. Arrival & Departure 

Lettings are for a minimum of one week during the high season and a maximum of four weeks. Lettings commence after 4:00pm on the first day of tenancy and end at 10am on the stated day of departure unless notified otherwise. The period cannot be exceeded unless the Owners give approval in writing and the client will be liable for any extra cost of whatsoever nature incurred because of an unauthorised extension. 

5. Parental Responsibility 

All children must be given suitable supervision by a parent or guardian throughout the holiday. 

6. Pets 

The client accepts that pets are permitted in the property but not in bedrooms and upstairs. And that all dogs mess is cleared from the garden before leaving please.  

7. Smoking 

Please note smoking is not permitted within the house. 

8. Holiday Prices 

The booking charge is not subject to VAT. The Owners reserve the right to change any pricing without notice, however we guarantee that the price of your holiday will be as agreed and shown on your holiday booking confirmation. Sanderling, South Street, Dale, Pembrokeshire. 

9. Reasonable Access to Property 

The Owners reserve the right to reasonable access to the property by the Owners or any third parties employed by them without prior notice if it is not possible or practical to obtain, if special circumstances or emergencies arise. 

10. Authorised Persons

The person who signs the Booking Form certifies that he or she is authorised to agree to the conditions of booking on behalf of all persons included on the Booking Form including those substituted or added at a later date. The signatory and/or the client must be a member of the party occupying the property. Persons making a booking must be aged 18 or over. 

11. Your Vehicle 

Your vehicle, contents and accessories, your luggage and personal belongings are left entirely at your own risk. 

12. Unforeseen Circumstances 

We regret we cannot accept liability or pay any compensation for cancellation of your holiday, or the damage to your accommodation (which cannot be remedied to a satisfactory standard before the start of the holiday) due to ‘force majeure’, i.e. any event we could not foresee or avoid. Such events include but are not limited to war, threat of war, industrial disputes, civil disorder, natural or nuclear disaster, fire, adverse weather conditions and all similar conditions. 

13. Comments and Complaints 

In the event of any complaint the client must immediately notify the caretaker or the owner. The Owners are only able to act upon any complaints that were reported during your stay. These limitations are necessary to ensure we have an opportunity to investigate the problems experienced. 

14. Privacy Statement 

You may provide the Owners with information by phone, by email, or by completing a Booking Form. Any information given to the Owners will not be sold or passed on to any third parties.

Testimonials

  • We cannot recommend Sanderling House highly enough. Well situated in Dale close to the sea front, Griffin Inn, yacht club and boat house and beautifully and extensively equipped. We were a family of 7 and 2 dogs and there was plenty of room for us all.Teenagers enjoyed the outside fire…
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  • We cannot recommend Sanderling House highly enough. Well situated in Dale close to the sea front, Griffin Inn, yacht club and boat house and beautifully and extensively equipped. We were a family of 7 and 2 dogs and there was plenty of room for us all.Teenagers enjoyed the outside fire…
    Read more...
  • THird time myself and my family in this lovely house. So clean and well equipped. Lovely pub The Griffin was nearby for beautiful freshly caught seafood dishes. We ate outside at Sanderling when we could, such a novelty. Plenty of wildlife in the garden and reference books and binoculars in…
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  • 'Sanderling' is a beautifully presented property with all the best in home comforts. Superbly equipped with everything to help make your stay more enjoyable. We had a party of Seven which was never a problem as there is plenty of space in all of the rooms + bathrooms are fitted…
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  • Sanderling House is s beautifully presented home from home. It is incredibly well equipped and Jill, the owner, is clearly passionate about ensuring her guests want for nothing. Four good bedrooms provide plenty of room for eight people and the upstairs living room is very comfortable. The kitchen is extremely…
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